Privacy Policy & Terms of Service

1. Information We Collect

We collect personal and business information necessary to provide services and improve user experience, such as:

• User Information: Name, email, address, phone number, and business details (e.g., company name, business license numbers).

• Payment Information: For transactions involving platform services or subscriptions.

• Service Details: Job requests, bids, and related communications.

• Usage Data: Cookies, logs, and analytics to monitor and improve platform performance.

2. How We Use Your Information

We use collected information to:

• Facilitate communication and transactions between businesses, contractors, and individuals.

• Process payments and manage subscriptions.

• Provide customer support and resolve disputes.

• Send updates, service notifications, and promotional materials (with clear opt-out options). Users may opt out of receiving promotional communications by clicking the ‘unsubscribe’ link in emails or contacting us directly at info@oneshoprepair.com.

• Improve platform performance, functionality, and security.

3. Sharing Your Information

We may share information with:

• Other Users: To facilitate connections and transactions between businesses, contractors, and individuals.

• Payment Processors: For secure handling of financial transactions.

• Service Providers: To perform platform-related services (e.g., hosting, analytics).

• Legal Authorities: When required by law or to protect our legal rights.

 

We do not sell personal or business information to third parties.

4. Data Security
We employ industry-standard security measures to safeguard user data but cannot guarantee absolute security. Users share information at their own risk.

5. User Rights and Data Retention

• Access and Control: Users may access, modify, or delete their personal data by contacting us.

• Data Retention: Personal data will be retained for the duration of the user’s account and for up to 5 years after account closure to comply with legal, regulatory, or tax requirements unless longer retention is required by law.

6. Third-Party Tools and Integrations

• Users acknowledge that One Shop Repair is not liable for actions or omissions of third-party tools or services integrated into the platform. Users agree to abide by the terms of service and privacy policies of such third-party tools.

 

Terms of Service

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1. Role of One Shop Repair
One Shop Repair operates as a marketplace connecting businesses, contractors, and individuals. The Company does not:

 

• Perform services directly.

• Guarantee the quality, suitability, or outcome of contractor or business services.

2. Use of the Platform

• Businesses and contractors are responsible for ensuring compliance with all applicable laws and regulations.

• Individuals and businesses must verify the credentials and reliability of contractors or service providers before engaging their services.

 

3. Subscription Fees and Payments

• Contractors and businesses may need to pay subscription fees to access platform features.

• Subscription fees are non-refundable, except where required by law.

• Failure to pay the required fees will result in suspension or termination of access to platform features.

 

4. Payments Between Users

• One Shop Repair shall not be liable for payment disputes between users. Any use of escrow services will be governed by separate terms, which users must agree to before initiating escrow.

• One Shop Repair is not responsible for payment disputes, delays, or cancellations unless explicitly stated in escrow terms.

 

5. Disclaimer of Liability for Services Rendered One Shop Repair is not liable for:

• The conduct, actions, or omissions of Users, businesses, or contractors.

• Disputes, damages, or losses arising from services or transactions between Users.

• Misrepresentation, fraud, or failure to perform by contractors or businesses.

 

6. User and Contractor Responsibilities

• Businesses and Contractors: Must hold appropriate licenses, certifications, and insurance and comply with applicable laws and professional standards.

• Individuals and Businesses: Must conduct due diligence and verify credentials before engaging with contractors or businesses. Users agree to promptly report any fraudulent, illegal, or harmful activity observed on the platform to One Shop Repair.

 

7. Platform Integrity and Acceptable Use Users agree to:

• Use the platform in compliance with all applicable laws and regulations.

• Refrain from using the platform for fraudulent, illegal, or harmful activities.

• Respect the intellectual property and confidentiality of other Users and the Company.

 

8. Limitation of Liability To the fullest extent permitted by law, One Shop Repair is not liable for:

• Direct, indirect, or consequential damages arising from platform use.

• Errors, outages, or interruptions in platform performance.

• Unauthorized access, data breaches, or other security incidents.

 

9. Indemnification

• Users agree to indemnify, defend, and hold harmless One Shop Repair, its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorney’s fees, arising out of or connected to (i) their breach of this agreement, (ii) use of the platform, or (iii) violation of any third-party rights.

 

10. Dispute Resolution

• Disputes between Users must be resolved directly between the parties.

• For disputes involving One Shop Repair, Users agree to binding arbitration under New Jersey law. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitration will be in Newark, New Jersey, and the decision of the arbitrator will be final and binding.

 

11. Intellectual Property

• All content, trademarks, and logos on One Shop Repair are the Company's intellectual property. Unauthorized use or reproduction is prohibited.

 

12. Changes to Terms and Privacy Policy

• One Shop Repair reserves the right to modify these terms and the privacy policy at any time. Users will be notified of significant changes via email or the platform. Continued use of the platform constitutes acceptance of updated terms.

 

13. Governing Law

• This agreement is governed by the laws of the State of New Jersey without regard to conflict of law principles.

 

14. Force Majeure

• Force majeure events include, but are not limited to, acts of God, natural disasters, pandemics, government actions, cyberattacks, and power outages.

 

15. Severability

• If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

16. Contact Information
For questions about this agreement or your data, contact us at:

• Email: info@oneshoprepair.com

Acknowledgment By using One Shop Repair, you acknowledge that:

• One Shop Repair does not guarantee jobs, leads, or success to contractors or businesses.

• You have read and agree to these terms and the privacy policy.

• You understand that One Shop Repair is not liable for the actions or omissions of other Users or the outcome of services provided.